Got questions? You’re in the right place.
Explore FAQs, get troubleshooting tips, and find expert support for every feature of Tari CRM. Still need help? Contact our Nairobi-based support team or visit our community forums.
General questions:
Get to know the basics of Tari CRM - from installation to first-time use and beyond.
Tari CRM is an all-in-one customer relationship management platform built for Kenyan businesses. It helps you manage leads, automate tasks, track sales, and deliver top-tier customer service in one central system.
Yes! Our setup wizard makes it simple to get started, and we offer onboarding guides and live chat support to assist you every step of the way.
Absolutely. Tari CRM is fully responsive and accessible via web browsers on smartphones and tablets.
Yes. We support seamless integration with M-Pesa, Paystack, and other regional payment platforms.
Security is our top priority. Your data is encrypted, backed up, and hosted on secure cloud infrastructure.
Account & Licensing
Understand how licensing works, user roles, and multi-business usage.
Depending on your plan, you can add 10, 20, or unlimited users. You can upgrade anytime.
Yes. You can manage multiple business units under one account or separate them by teams.
Licenses are tied to your organization. For transfers, please contact our support team.
Yes. Tari CRM is highly customizable. You can tailor workflows, pipelines, and data fields to suit your business processes.
You’ll retain access until the end of your billing cycle. Your data will be exportable upon request.
Support & Updates
Learn about customer support, updates, and how to get help quickly.
We offer email support, live chat, a self-service help center, and a ticketing system for priority users.
All active plans come with regular updates and full support for the duration of your subscription.
We push updates monthly, including new features, performance improvements, and security patches.
Submit a support ticket via your dashboard or email support@taricrm.co.ke with a screenshot and issue details.
Yes. All plans include onboarding assistance, and Pro/Elite plans receive personalized setup guidance.